For patients
Use your HIG balance for care
Your family, employer, or sponsor has funded your care. Here is how to use it.
At the provider
Paying with HIG takes a few simple steps.
- Choose a participating providerVisit a clinic, hospital, pharmacy, lab, or other provider in the HIG network.
- Select your servicePick an eligible service from the provider’s agreed catalog.
- Staff confirm the detailsAuthorized staff confirm your identity, the service, the price, and your available balance.
- Receive careGet your care. Your receipt and remaining balance update through the platform.
What to know
Know the price first
Providers list agreed prices. Ask staff to confirm the price before your service.
Keep your receipt
Each payment creates a receipt and updates your remaining balance.
Membership benefits
If you have a Plus, Elite, or Concierge membership, benefits follow your program terms.
Common questions
Where can I use HIG?
At participating providers in the HIG network. Contact HIG for the current list.
What if my balance is too low?
Staff check your available balance before the service. A family member, employer, or sponsor can load more funds to your HIG account.
Are HIG tokens money I can spend anywhere?
No. HIG tokens are pre-funded healthcare value for approved services. They are not cryptocurrency or an investment product.
Need help with your account?
Contact the HIG team in Monrovia.